Signing SLAs is a necessary element in the case of BPO, especially when it comes to companies that provide contact center services – statistics are very important in this area, so SLAs are very thoughtful when it comes to productivity indices. The leaders of these companies are always looking for new tips and tricks for customer service and potential customer communication. You track indicators of customer reactions to different forms of speech, types of sentences, etc. Statistics are carefully controlled in this sector of activity and are often the most taken into account in the choice of an outsourcer. There are many similar formulas that allow statistical data to be collected. Here, all the cards are played and the online store that sold the toy should offer its services.